Spacelabs Ranks First in 2009 ServiceTrak Results
Monday, February 01, 2010
For immediate release
Spacelabs Healthcare Ranks Highest in Overall Service Performance According to the Industry’s Top Independent Survey
IMV Ranks Spacelabs Healthcare Best Overall for Service among Industry Peers for Second Time in Three Years
Jan. 31, 2010 – Spacelabs Healthcare, a pioneer in the field of patient monitoring, announced that the company leads the industry in overall service satisfaction. The 2009 ServiceTrak™ Patient Monitoring Systems survey by market research firm IMV Ltd., found that Spacelabs Healthcare ranks first in the industry in nine performance factors measuring service quality. Eighty-eight percent of respondents rated Spacelabs overall service performance as either “Very Good or Excellent”.
Spacelabs Healthcare is top-ranked in the Patient Monitoring industry for both Overall Service Performance and Service Performance Relative to Charge. Other specific areas where Spacelabs led the industry were: Sufficiency of Training to Operate & Repair Equipment Diagnosing & Solving Problems by Help Desk (Tech Support), Availability & Value of Replacement parts, and Depot Service and Service Performance Relative to Charge.
“A customer-first philosophy is one of the guiding principles of Spacelabs Healthcare and it has helped us earn and sustain a reputation for excellence,” said Joe Davin, Spacelabs Healthcare Group President. “We are delighted that this industry survey recognizes the dedication of Spacelabs Healthcare staff to providing the highest standards of service on an everyday basis.”
About IMV Ltd.
IMV Ltd. is a healthcare market research company and has been reporting on customer satisfaction and analyzing market trends in medical and scientific products for over 20 years. IMV’s ServiceTrak reports are available for multiple disciplines and are based on telephone interviews conducted annually with health-care industry professionals. Respondents are selected at random and individual responses are always completely confidential.
About Spacelabs Healthcare, Inc.
Spacelabs Healthcare, Inc. (www.spacelabshealthcare.com) a wholly-owned subsidiary of OSI Systems, Inc., is an international developer, manufacturer and distributor of medical equipment and services including solutions for patient monitoring and connectivity, anesthesia delivery and ventilation, diagnostic cardiology and supplies and accessories selling to hospitals, clinics and physician offices. The Company has offices in the United States, United Kingdom, Canada, France, Germany, Italy, China, India and Singapore and distribution partners in more than 100 countries around the world.
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Such statements include information regarding the Company’s expectations, goals or intentions about the future, including, but not limited to, statements regarding IMV, Ltd.. The actual results may differ materially from those described in or implied by any forward-looking statement. Other important factors are set forth in the Securities and Exchange Commission filings of OSI Systems, Inc. All forward-looking statements speak only as of the date made, and we undertake no obligation to update these forward-looking statements.« Back to News