Service & Support
For over 50 years, Spacelabs Healthcare has been trusted by clinicians and technicians for quality products, and excellent support and service when needed. Our Customer First philosophy reflects our commitment to superior care for you and your patients.
Contact Service & Support
In the United States: 1(800) 522-7025
For areas outside the United States, please contact your regional office
Spacelabs Certified Technical Training
Spacelabs Healthcare has designed our Certified Technical Training courses to be flexible and of maximum use to you. By structuring our training this way, we provide each of our Field Service Engineers with the appropriate level of training to meet your service needs and more importantly this also enables us to train your staff to provide the precise level of in-house service that you require. Each Spacelabs Certified Technical Training course will comprise three key categories:
Level 1 - Product Operation
Identifying and rectifying user error and accessory/consumable failures
Level 2 - Preventative Maintenance
Meeting routine maintenance requirements
Level 3 - Corrective Maintenance
Identifying and rectifying product failures
2013 Training Schedule in PDF Format
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(0.88 MB)
Course Prerequisites
ARKON
Products covered: ARKON Anesthesia Machine
| Level 1 | None |
|---|---|
| Level 2 | ARKON Level 1 |
| Level 3 | ARKON Levels 1, 2 and recognized electronics qualification |
XPREZZON
Products covered: XPREZZON, qube, 3800/3900
| Level 1 | None |
|---|---|
| Level 2 | XPREZZON Level 1 |
| Level 3 | XPREZZON Levels 1, 2 and recognized electronics qualification |
Ultraview/Ultraview SL
Products covered: UV Enhanced 1700, SL2200/2400/2600/2700/2800/2900/3800/3900
| Level 1 | None |
|---|---|
| Level 2 | Ultraview Level 1 |
| Level 3 | Ultraview Levels 1, 2 and recognized electronics qualification |
Telemetry
Products covered:
All Telemetry Products
| Level 1 | None |
|---|---|
| Level 2 | Telemetry Level 1, Ultraview/XPREZZON Levels 1 and 2 |
| Level 3 | Telemetry Levels 1, 2 and Ultraview/XPREZZON Levels 1, 2, and 3 and recognized electronics qualification |
BleaseSirius & BleaseFocus
Products covered: BleaseSirius & BleaseFocus Anesthesia Machines and 700/900 Series Ventilators
| Level 1 | None |
|---|---|
| Level 2 | BleaseSirius & BleaseFocus Anesthesia Level 1 |
| Level 3 | BleaseSirius & BleaseFocus Anesthesia Levels 1, 2 and recognized electronics qualification |
Intesys Clinical Suite G2
Products covered: All Intesys Clinical Suite G2 Products
| Level 1 | None |
|---|---|
| Level 2 | ICS G2 Level 1, Windows Admin or MCSA and networking essentials |
| Level 3 | ICS G2 Levels 1 and 2, Windows Admin or MCSA and networking essentials |
2013 Training Schedule
Schedule By Class
Schedule By Date
| Date | Course | Course Number | Location |
|---|---|---|---|
| Jan 17 - Jan 18 | ARKON Level 3 | 999-1887-34 | Issaquah, WA |
| May 9 - May 10 | ARKON Level 3 | 999-1887-34 | Snoqualmie, WA |
| Aug 22 - Aug 23 | ARKON Level 3 | 999-1887-34 | Snoqualmie, WA |
| Oct 10 - Oct 11 | ARKON Level 3 | 999-1887-34 | Snoqualmie, WA |
| Nov 21 - Nov 22 | ARKON Level 3 | 999-1887-34 | Snoqualmie, WA |
| Dec 5 - Dec 6 | ARKON Level 3 | 999-1887-34 | Snoqualmie, WA |
| Jan 15 - Jan 16 | ARKON Levels 1 & 2 | 999-1887-33 | Issaquah, WA |
| May 7 - May 8 | ARKON Levels 1 & 2 | 999-1887-33 | Snoqualmie, WA |
| Aug 20 - Aug 21 | ARKON Levels 1 & 2 | 999-1887-33 | Snoqualmie, WA |
| Oct 8 - Oct 9 | ARKON Levels 1 & 2 | 999-1887-33 | Snoqualmie, WA |
| Nov 19 - Nov 20 | ARKON Levels 1 & 2 | 999-1887-33 | Snoqualmie, WA |
| Dec 3 - Dec 4 | ARKON Levels 1 & 2 | 999-1887-33 | Snoqualmie, WA |
| Apr 25 - Apr 26 | BleaseSirius/Focus, 700/900 Level 3 | 999-1887-07 | Snoqualmie, WA |
| Jul 25 - Jul 26 | BleaseSirius/Focus, 700/900 Level 3 | 999-1887-07 | Snoqualmie, WA |
| Oct 31 - Nov 1 | BleaseSirius/Focus, 700/900 Level 3 | 999-1887-07 | Snoqualmie, WA |
| Apr 23 - Apr 24 | BleaseSirius/Focus, 700/900 Levels 1 & 2 | 999-1887-06 | Snoqualmie, WA |
| Jul 23 - Jul 27 | BleaseSirius/Focus, 700/900 Levels 1 & 2 | 999-1887-06 | Snoqualmie, WA |
| Oct 29 - Oct 30 | BleaseSirius/Focus, 700/900 Levels 1 & 2 | 999-1887-06 | Snoqualmie, WA |
| Feb 4 - Feb 8 | ICS G2 Level 3 | 999-1887-03 | Tampa/Orlando, FL |
| Apr 15 - Apr 19 | ICS G2 Level 3 | 999-1887-03 | Snoqualmie, WA |
| Jun 10 - Jun 14 | ICS G2 Level 3 | 999-1887-03 | Snoqualmie, WA |
| Dec 9 - Dec 13 | ICS G2 Level 3 | 999-1887-03 | Snoqualmie, WA |
| Jan 28 - Feb 1 | ICS G2 Levels 1 & 2 | 999-1887-02 | Tampa/Orlando, FL |
| Apr 8 - Apr 11 | ICS G2 Levels 1 & 2 | 999-1887-02 | Snoqualmie, WA |
| Jun 3 - Jun 7 | ICS G2 Levels 1 & 2 | 999-1887-02 | Snoqualmie, WA |
| Dec 2 - Dec 6 | ICS G2 Levels 1 & 2 | 999-1887-02 | Snoqualmie, WA |
| Aug 7 - Aug 8 | Telemetry Level 3 | 999-1887-08 | Snoqualmie, WA |
| Oct 16 - Oct 17 | Telemetry Level 3 | 999-1887-08 | Snoqualmie, WA |
| Aug 5 - Aug 6 | Telemetry Levels 1 & 2 | 999-1887-01 | Snoqualmie, WA |
| Oct 14 - Oct 15 | Telemetry Levels 1 & 2 | 999-1887-01 | Snoqualmie, WA |
| Feb 4 - Feb 8 | Ultraview Level 3 | 999-1887-05 | Issaquah, WA |
| Nov 4 - Nov 8 | Ultraview Level 3 | 999-1887-05 | Snoqualmie, WA |
| Jan 28 - Feb 1 | Ultraview Levels 1 & 2 | 999-1887-04 | Issaquah, WA |
| Oct 28 - Nov 1 | Ultraview Levels 1 & 2 | 999-1887-04 | Snoqualmie, WA |
| Oct 28 - Nov 1 | Ultraview Levels 1 & 2 | 999-1887-04 | Snoqualmie, WA |
| Apr 22 - Apr 25 | XPREZZON for Ultraview Trained Students | 999-1887-32 | Snoqualmie, WA |
| Nov 11 - Nov 15 | XPREZZON for Ultraview Trained Students | 999-1887-32 | Snoqualmie, WA |
| Feb 4 - Feb 8 | XPREZZON Level 3 | 999-1887-05 | Houston, TX |
| Jun 17 - Jun 21 | XPREZZON Level 3 | 999-1887-31 | Snoqualmie, WA |
| Aug 12 - Aug 16 | XPREZZON Level 3 | 999-1887-31 | Boise, ID |
| Jan 28 - Feb 1 | XPREZZON Levels 1 & 2 | 999-1887-04 | Houston, TX |
| Mar 11 - Mar 15 | XPREZZON Levels 1 & 2 | 999-1887-04 | Detroit, MI |
| Mar 18 - Mar 22 | XPREZZON Levels 1 & 2 | 999-1887-04 | Detroit, MI |
| Jun 3 - Jun 7 | XPREZZON Levels 1 & 2 | 999-1887-04 | Chicago, IL |
| Jun 10 - Jun 14 | XPREZZON Levels 1 & 2 | 999-1887-05 | Chicago, IL |
| Jun 10 - Jun 14 | XPREZZON Levels 1 & 2 | 999-1887-05 | Chicago, IL |
| Aug 5 - Aug 9 | XPREZZON Levels 1 & 2 | 999-1887-30 | Boise, ID |
| Date | Course |
|---|---|
| Jan 15 - Jan 16 | ARKON Levels 1 & 2 |
| Jan 17 - Jan 18 | ARKON Level 3 |
| Jan 28 - Feb 1 | Ultraview Levels 1 & 2 |
| Jan 28 - Feb 1 | ICS G2 Levels 1 & 2 |
| Jan 28 - Feb 1 | XPREZZON Levels 1 & 2 |
| Feb 4 - Feb 8 | XPREZZON Level 3 |
| Feb 4 - Feb 8 | Ultraview Level 3 |
| Feb 4 - Feb 8 | ICS G2 Level 3 |
| Mar 11 - Mar 15 | XPREZZON Levels 1 & 2 |
| Mar 18 - Mar 22 | XPREZZON Levels 1 & 2 |
| Apr 8 - Apr 11 | ICS G2 Levels 1 & 2 |
| Apr 15 - Apr 19 | ICS G2 Level 3 |
| Apr 22 - Apr 25 | XPREZZON for Ultraview Trained Students |
| Apr 23 - Apr 24 | BleaseSirius/Focus, 700/900 Levels 1 & 2 |
| Apr 25 - Apr 26 | BleaseSirius/Focus, 700/900 Level 3 |
| May 7 - May 8 | ARKON Levels 1 & 2 |
| May 9 - May 10 | ARKON Level 3 |
| Jun 3 - Jun 7 | XPREZZON Levels 1 & 2 |
| Jun 10 - Jun 14 | XPREZZON Levels 1 & 2 |
| Jun 3 - Jun 7 | ICS G2 Levels 1 & 2 |
| Jun 10 - Jun 14 | ICS G2 Level 3 |
| Jun 10 - Jun 14 | XPREZZON Levels 1 & 2 |
| Jun 17 - Jun 21 | XPREZZON Level 3 |
| Jul 23 - Jul 27 | BleaseSirius/Focus, 700/900 Levels 1 & 2 |
| Jul 25 - Jul 26 | BleaseSirius/Focus, 700/900 Level 3 |
| Aug 5 - Aug 6 | Telemetry Levels 1 & 2 |
| Aug 7 - Aug 8 | Telemetry Level 3 |
| Aug 5 - Aug 9 | XPREZZON Levels 1 & 2 |
| Aug 12 - Aug 16 | XPREZZON Level 3 |
| Aug 20 - Aug 21 | ARKON Levels 1 & 2 |
| Aug 22 - Aug 23 | ARKON Level 3 |
| Oct 8 - Oct 9 | ARKON Levels 1 & 2 |
| Oct 10 - Oct 11 | ARKON Level 3 |
| Oct 14 - Oct 15 | Telemetry Levels 1 & 2 |
| Oct 16 - Oct 17 | Telemetry Level 3 |
| Oct 28 - Nov 1 | Ultraview Levels 1 & 2 |
| Oct 28 - Nov 1 | Ultraview Levels 1 & 2 |
| Oct 29 - Oct 30 | BleaseSirius/Focus, 700/900 Levels 1 & 2 |
| Oct 31 - Nov 1 | BleaseSirius/Focus, 700/900 Level 3 |
| Nov 4 - Nov 8 | Ultraview Level 3 |
| Nov 11 - Nov 15 | XPREZZON for Ultraview Trained Students |
| Nov 19 - Nov 20 | ARKON Levels 1 & 2 |
| Nov 21 - Nov 22 | ARKON Level 3 |
| Dec 2 - Dec 6 | ICS G2 Levels 1 & 2 |
| Dec 9 - Dec 13 | ICS G2 Level 3 |
| Dec 3 - Dec 4 | ARKON Levels 1 & 2 |
| Dec 5 - Dec 6 | ARKON Level 3 |