Service & Support

For over 50 years, Spacelabs Healthcare has been trusted by clinicians and technicians for quality products, and excellent support and service when needed. Our Customer First philosophy reflects our commitment to superior care for you and your patients.

Contact Service & Support

In the United States: 1(800) 522-7025

For areas outside the United States, please contact your regional office

Spacelabs Certified Technical Training

Spacelabs Healthcare has designed our Certified Technical Training courses to be flexible and of maximum use to you. By structuring our training this way, we provide each of our Field Service Engineers with the appropriate level of training to meet your service needs and more importantly this also enables us to train your staff to provide the precise level of in-house service that you require. Each Spacelabs Certified Technical Training course will comprise three key categories:

Level 1 - Product Operation

Identifying and rectifying user error and accessory/consumable failures

Level 2 - Preventative Maintenance

Meeting routine maintenance requirements

Level 3 - Corrective Maintenance

Identifying and rectifying product failures

 
2010 Training Schedule in PDF Format    Download Download (1.6 MB)
 

Course Prerequisites

Ultraview

Products covered: UV1030/1050, UV1500/1600/1700/UCW, SL2200/2400/2600/2700/2800/3800

Level 1 None
Level 2 Ultraview Level 1
Level 3 Ultraview Levels 1, 2 and recognized electronics qualification

Telemetry

Products covered:
All Telemetry Products

Level 1 Ultraview Level 1
Level 2 Telemetry Level 1, Ultraview Levels 1 and 2
Level 3 Telemetry Levels 1, 2 and Ultraview Levels 1, 2 and 3 and recognized electronics qualification

Sirius Anesthesia

Products covered: Sirius Anesthesia Machine and 700/900 Series Ventilators

Level 1 None
Level 2 Ultraview Level 1
Level 3 Ultraview Levels 1, 2 and recognized electronics qualification
 

Intesys Clinical Suite

Products covered: All Intesys Clinical Suite Products

Level 1 None
Level 2 Intesys Level 1, Windows Admin or MCP and networking essentials or Essential IT Skills Beginner
Level 3 Intesys Levels 1 and 2, Windows Admin or MCP and networking essentials or Essential IT Skills Advanced, Beginning SQL

Intesys Clinical Suite G2

Products covered: All Intesys Clinical Suite G2 Products

Level 1 None
Level 2 ICS G2 Level 1, Windows Admin or MCP and networking essentials or Essential IT Skills Beginner
Level 3 ICS G2 Levels 1 and 2, Windows Admin or MCP and networking essentials or Essential IT Skills Advanced, Beginning SQL
 

2010 Training Schedule

Date Course Class Size Location
Mar 22 - Mar 23 Telemetry Levels 1 and 2 14 Issaquah, WA
Mar 24 - Mar 25 Telemetry Level 3 14 Issaquah, WA
Mar 22 - Mar 26 Intesys Clinical Suite G2 Levels 1 and 2 8 Issaquah, WA
Mar 29 - Apr 02 Intesys Clinical Suite G2 Level 3 8 Issaquah, WA
Apr 05 - Apr 09 Ultraview Levels 1 and 2 14 Issaquah, WA
Apr 12 - Apr 16 Ultraview Level 3 14 Issaquah, WA
Jun 01 - Jun 02 Sirius Anesthesia Service Levels 1 and 2 4 Issaquah, WA
Jun 03 - Jun 04 Sirius Anesthesia Service Level 3 4 Issaquah, WA
Jun 07 - Jun 11 Intesys Clinical Suite G2 Levels 1 and 2 8 Issaquah, WA
Jun 14 - Jun 18 Intesys Clinical Suite G2 Level 3 8 Issaquah, WA
Jun 07 - Jun 11 Ultraview Levels 1 and 2 14 Issaquah, WA
Jun 14 - Jun 18 Ultraview Level 3 14 Issaquah, WA
Jul 12 - Jul 16 Ultraview Levels 1 and 2 14 Tampa, FL
Jul 19 - Jul 23 Ultraview Level 3 14 Tampa, FL
Jul 26 - Jul 30 Intesys Clinical Suite G2 Levels 1 and 2 8 Issaquah, WA
Aug 02 - Aug 06 Intesys Clinical Suite G2 Level 3 8 Issaquah, WA
Aug 02 - Aug 03 Telemetry Levels 1 and 2 14 Issaquah, WA
Aug 04 - Aug 05 Telemetry Level 3 14 Issaquah, WA
Aug 16 - Aug 20 Ultraview Levels 1 and 2 14 Minneapolis, MN
Aug 23 - Aug 27 Ultraview Level 3 14 Minneapolis, MN
Sep 13 - Sep 14 Telemetry Levels 1 and 2 14 Issaquah, WA
Sep 15 - Sep 16 Telemetry Level 3 14 Issaquah, WA
Sep 14 - Sep 15 Sirius Anesthesia Service Levels 1 and 2 4 Issaquah, WA
Sep 16 - Sep 17 Sirius Anesthesia Service Level 3 4 Issaquah, WA
Oct 04 - Oct 08 Ultraview Levels 1 and 2 14 Issaquah, WA
Oct 11 - Oct 15 Ultraview Level 3 14 Issaquah, WA
Oct 18 - Oct 19 Telemetry Levels 1 and 2 14 Issaquah, WA
Oct 20 - Oct 21 Telemetry Level 3 14 Issaquah, WA
Nov 01 - Nov 05 Ultraview Levels 1 and 2 14 Issaquah, WA
Nov 08 - Nov 12 Ultraview Level 3 14 Issaquah, WA
Dec 06 - Dec 10 Intesys Clinical Suite G2 Levels 1 and 2 8 Issaquah, WA
Dec 13 - Dec 17 Intesys Clinical Suite G2 Level 3 8 Issaquah, WA
Dec 07 - Dec 08 Sirius Anesthesia Service Levels 1 and 2 4 Issaquah, WA
Dec 09 - Dec 10 Sirius Anesthesia Service Level 3 4 Issaquah, WA