24 x 7 Support Plan

On-site coverage 24 hours a day, 7 days a week, 365 days a year.
Designed for customers who prefer that Spacelabs meet all of their service support needs 24 hours a day. All safety updates are included and our technical support and field service teams are available 24 hours a day, 7 days a week to ensure that your equipment is in peak operating condition. In the event that there is a problem that we can’t fix immediately, priority access to our dedicated pool of loan equipment is assured.

8 x 5 Support Plan

On-site coverage during normal business hours.
Designed for customers who prefer Spacelabs meet all of their service support needs within normal working hours. All safety updates included, plus our technical support team is available 24 hours a day, 7 days a week and our field service teams are available 8 hours a day, 5 days a week to ensure your equipment is kept in peak condition.

Depot Support Plan

Return to depot coverage.
Designed for Spacelabs customers who have less urgent equipment servicing needs. All safety updates are included and our technical support team is available 24 hours a day, 7 days a week to ensure that if there’s a problem that we can’t fix remotely, arrangements are made to get the device returned to our workshops for swift update or repair.

Parts Exchange Support Plan

Spare part coverage for trained biomeds.
Designed for Spacelabs customers whose biomed teams have completed our Spacelabs Certified Technical Training courses. Our technical support team is available 24 hours a day, 7 days a week to help diagnose problems and then to supply any parts required for your Spacelabs certified biomed staff to perform the repair.

Basic / Enhanced Software Support Plans

Software update coverage.
These low cost agreements are designed for Spacelabs customers who simply wish to ensure that their equipment’s software is updated to the most current level every year. The Enhanced plan provides additional 24 hours a day, 7 days a week direct access to our IT Product Specialists for ‘Mission Critical’ users. Selection of one of these plans is a mandatory requirement for customers buying our ICS G2 & HL7 interface products.

Custom Support Plan

An a la carte approach allowing customers select coverage to suit specific needs.
We appreciate that on occasion, a hospital may have some very individual and unique support requirements. For this reason, we’ve included a ‘Custom’ column in the specification matrix on the back of this sheet. Place a check mark by each of the services you require and we’ll be delighted to provide you with a quotation tailor-made for you.

Service Plan Portfolio